At Listy, we strive to provide a transparent, professional, and streamlined experience for homeowners using our MLS listing and real estate support services.
Because many of our services begin shortly after purchase and involve administrative processing, MLS preparation, brokerage review, or third-party scheduling, certain services become non-refundable once work has started. This policy applies to listing packages and paid add-on services purchased directly through Listy's online checkout.
Listing Packages
Before substantive work has begun. If you request cancellation before Listy has begun substantive work on your listing, your listing package is generally eligible for a refund.
After work has begun, before MLS processing. Once Listy has begun substantive administrative, brokerage-review, listing-preparation, or similar work, but your property has not yet been submitted to or processed for MLS activation, refunds are considered on a case-by-case basis. Depending on the work already performed and the circumstances, Listy may approve a full refund, a partial refund, or no refund.
After MLS submission or processing. Once a property has been submitted to the MLS, published, or processed for activation, listing package fees are non-refundable.
A later listing status — including Active, Under Contract, Closed, Withdrawn, Cancelled, or Expired — does not by itself create a refund entitlement. Failing to sell, going under contract, closing, or ending a listing does not automatically qualify a package fee for refund.
Incomplete Listing Requirements
A seller's failure to complete required listing steps does not automatically create a right to a refund. This includes failure to provide required property information, photos or other media, complete or sign required listing agreements or disclosures, or provide other documentation necessary to prepare or activate the listing.
If a listing cannot proceed because required information, documentation, signatures, or other seller responsibilities remain incomplete, any refund request will be evaluated under the Listing Packages provisions above based on the work Listy has already performed and the stage the listing has reached.
Refunds and Listing Termination Are Separate
Requesting or receiving a refund does not by itself withdraw, terminate, or cancel an MLS listing or a brokerage relationship. Likewise, withdrawing, cancelling, terminating, expiring, or closing a listing does not by itself create a refund entitlement. Nothing in this policy affects any right you may otherwise have to end or withdraw a listing.
Add-On Services
If a paid add-on has not been scheduled, initiated, ordered, shipped, delivered, or otherwise begun, it is generally eligible for a refund.
Once fulfillment has begun — including document preparation, virtual staging, MLS data entry, physical items that have shipped, and similar services — the add-on is generally non-refundable. Listy may approve exceptions or partial refunds at its discretion based on the circumstances.
Physical Signs
Yard signs, Open House signs, and post signs are physical, custom-produced products. While a sign order is still awaiting production, it is generally eligible for cancellation and a refund. Once the order has been submitted for production, it is non-refundable.
Personalization details and the shipping address are printed and shipped exactly as entered at checkout and cannot be changed after payment. Please confirm that signage is permitted by your HOA, community, or local ordinance before ordering. Production and delivery times vary by product and destination.
Photography, Drone, and Video Services
Before a photographer or media vendor has been booked or scheduled, these services are generally eligible for a refund. After vendor booking or scheduling, they are generally non-refundable, subject to Listy's discretion. Once work has begun or been completed, they are non-refundable.
Weather, vendor availability, and similar circumstances outside your control are ordinarily handled through rescheduling rather than a refund. Cancellations, missed appointments, or inability to access the property after a vendor has been committed do not automatically create a refund entitlement.
Partial Refunds
Listy may approve a partial refund at its discretion. Partial refunds are not guaranteed, and this policy does not create prorated amounts, stage-based percentages, or credits for unused portions of a package or service.
Package Changes
You may submit a package change request while your listing is eligible. Listy reviews each request individually. Submitting a request does not by itself change your package, charge you, or create a refund or credit. If an approved change has a financial consequence, we will communicate it to you before anything is processed.
Full-Service Representation and Separately Contracted Services
This policy applies to listing packages and add-on services purchased directly through Listy's online checkout. Full-Service Representation / All-Inclusive and other separately contracted brokerage or representation services are not purchased through that checkout flow, and cancellation, refund, and compensation terms for those services are governed by the applicable agreement.
Requesting a Refund
To request cancellation or refund consideration, please contact our team as soon as possible at:
hello@listy.net
Refund requests are reviewed individually. Listy does not deduct ordinary card or payment-processing fees from an approved refund.
Refund Processing Timing
When a refund is approved, Listy initiates it through the original payment method. The time it takes for refunded funds to appear on your statement is determined by your bank, card issuer, or payment network and can vary. Listy cannot guarantee a specific settlement date after a refund has been initiated.
Records After a Refund
A refund does not erase the history of the original transaction or work already performed. Listy may retain records of orders, refunds, services performed, listing and transaction history, communications, and documents as appropriate or as required. See our Privacy Policy for how we handle and retain information.
Rights That Cannot Be Waived
Nothing in this policy limits any cancellation or refund rights that cannot legally be waived under applicable law.
Service Acknowledgment
By purchasing services through Listy, you acknowledge and agree to this Refund Policy and understand that certain services may begin shortly after checkout or onboarding submission. You are responsible for timely completion of any information, signatures, documents, or other requirements necessary for Listy to provide the purchased services.